A segment of your customers may prefer to be contacted by fax and will give you their fax number.  This can help you manage your customer communications cost-efficiently and effectively.

• Customers recognize the immediacy of the communication and will actively decide whether to respond or not.
• Communication reinforces the relationship.
• Easy for customers to opt-out should they chose to at a later time.

Our automated outbound fax communications lets you customize your messages, schedule delivery and monitor results.

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Contact your customers and prospects electronically using the method they prefer. more

printable version

Client customer and prospect data is received by Access for processing. Clients can forward recipient data from multiple sources in various locations – customer database, rented lists, interactive response sites for CRM programs.  Access can accommodate any method of data delivery – flat, spreadsheets, ASCII to printable – and convert each to the appropriate standard format for processing electronic communications.  All files are balanced to confirm they are received and processed accurately. Files can be balanced for byte size, number of records in file, number of mail pieces, and dollar amount totals. Client customer and prospect data residing in Access databases Clients hosting customer and prospect databases at Access can create on-demand or scheduled communications, or CRM solutions, for specific audience segments, based on customer transactions or activity at response sites.  Clients specify the data source and segments to be standardized and processed for electronic communications. Opt-in/Opt-out Compliance Access supports industry-standard opt-in/opt-out criteria and values for all electronic communications. Email:  E-mail communications must have customer or prospect opt-in.  Clients provide customers who have agreed to receive email communications electronically.  Rented or customer compiled email prospects must have elected to opt-in for electronic solicitations. Phone:  Clients provide numbers for customers and prospects who prefer to be contacted by phone.  Regardless of whether they are customers or prospects, for outgoing telecommunications we suppress phone numbers that are on the Do Not Call list. Fax:  Outgoing fax communications require written permission from the recipient.  Clients must provide lists – customer, compiled or rented – with permission to contact by fax.

	Fax Messaging System
	Is your outgoing fax program as personal and relevant as your customers want it to be?
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